Shipping & Returns Policy
Shipping Policy
At Similius.com, we offer fast and reliable shipping to ensure your products reach you as quickly as possible. Here are the key details:
- Processing Time: All orders are processed within 1 business day.
- Shipping Time: We offer 2 to 3 days shipping for all orders within the United Kingdom, depending on your location and the shipping method selected.
- Shipping Costs: Shipping fees will be calculated at checkout, based on the weight of your order and delivery address.
- Order Tracking: Once your order has shipped, you will receive a tracking number to monitor the progress of your delivery.
Restricted Locations and Products
Certain products sold on our website, may be subject to restrictions imposed by local laws and regulations regarding their use, consumption, sale, or purchase. Although we do not maintain an exhaustive list of all restricted jurisdictions, please take note of the following:
• Legal Compliance: It is the responsibility of the purchaser to ensure that the import, use, and possession of our products are legal in their jurisdiction.
• Restricted Jurisdictions: If your shipping address is located in a region or country where the use, consumption, sale, or purchase of select items your order may be subject to cancellation.
• Order Cancellation: By placing an order on Similius.com, you represent that you are in a jurisdiction where these products are legally allowed. If we determine that an order is being shipped to a location where such products are restricted, we reserve the right to cancel the order and issue a full refund.
• Customer Responsibility: We advise customers to consult local laws or legal counsel to verify that purchasing and receiving these products is permitted in their area.
Returns Policy
Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a simple returns process.
- Return Window: You may return items within 30 days from the date of delivery.
- Eligibility: To be eligible for a return, the item must be unopened, unused, and in resalable condition. Health and beauty products cannot be returned if opened due to hygiene reasons.
- Return Process: To initiate a return, please contact us via email at info@similius.com with your order number and the items you'd like to return. We will guide you through the return process.
- Refunds: Once the returned item is received and inspected, we will process your refund. The refund will be issued to your original payment method. Shipping fees are non-refundable.
If you have any issues with your order, please don’t hesitate to contact our customer support team for assistance.